Live
Unified inbox
Facebook (Messenger, comments, livestreams), Instagram, Zalo OA, TikTok Shop and WhatsApp in one screen, with conversation history.
- Conversation tags and reply templates
- Assign conversations to staff
Chốt Ngay· Multichannel commerce In daily use
Sell on every channel, with AI closing orders 24/7
For shops selling on Facebook and social channels (ads, comments, livestreams, messages) whose orders come in faster than they can reply.
- Response time, from 5 minutes to under 60 seconds
- −80%
- Response time, from 5 minutes to under 60 seconds
- Order conversion rate
- +30%
- Order conversion rate
- AI assistant replying and creating orders
- 24/7
- AI assistant replying and creating orders
The problem
Reply five minutes late and the order is gone
Facebook sellers juggle Ads Manager for ads, the page inbox and comments for customers, and spreadsheets for orders. At peak hours, response times stretch from seconds to hours.
- Hundreds of conversations a day across several pages and apps
- Order details copied by hand into spreadsheets, with no view of who's been served
- Customers haggle, ask for photos, send transfer screenshots and expect instant confirmation
- Existing multichannel tools are either too expensive or lack AI that understands Vietnamese
Features
Every step of multichannel selling, in one platform
Each feature is marked with how far it's built in the current version of Chốt Ngay.
Live
AI sales assistant
A bot that advises in Vietnamese from your own products, creates the order in the conversation and hands over to staff when needed.
- Training, testing and a knowledge base for the bot
- Handover to a person with context
Live
Orders & POS
Order list and details, synced with Pancake POS.
Live
Products & inventory
Products, categories, collections, promotions and stock.
Live
GHN waybills
Shipping fee calculation, waybill creation and tracking with a delivery timeline.
Being finished
Reconciliation
Reconcile cash flow and cash on delivery for shipped orders, through TMC Express.
Live
Facebook ads
Campaign tracking and metrics from the Facebook Marketing API, and post management.
Live
Analytics
Sales and conversation reports to see which channels and posts bring orders.
Live
Team & permissions
Several organisations in one account, with shop owner, staff and bot trainer roles.
Being finished
Owner assistant
Quick questions about sales right inside the dashboard.
How it works
From the first message to a delivered order
- 1
Connect your sales channels
Connect Facebook pages, Instagram, Zalo OA, TikTok Shop and WhatsApp; sync conversations and orders through Pancake.
- 2
Teach the bot your shop
Load products, prices and policies; test answers before switching it on.
- 3
The bot advises and creates orders
Customers message or comment, the bot replies and places the order; hard cases go to staff.
- 4
Ship and track
Create GHN waybills, track delivery, review analytics.
Integrations
Works with the tools your shop already uses
Chốt Ngay works alongside the sales tools Vietnamese shops commonly use.
Sales channels
- Facebook Messenger
- Comments & livestream
- Zalo OA
- TikTok Shop
Sales
- Pancake
- Pancake POS
Shipping & reconciliation
- GHN
- TMC Express
Ads
- Facebook Marketing API
FAQ
Questions about Chốt Ngay
Which channels does Chốt Ngay support?
Facebook (Messenger messages, comments, livestreams), Instagram, Zalo OA, TikTok Shop and WhatsApp, all in one inbox.
Does the bot close orders on its own?
Yes. It advises from the products, prices and policies you load, creates the order in the conversation, and hands over to staff with context when a question is hard.
Do I have to change the tools I use?
No. Chốt Ngay syncs conversations and orders through Pancake and Pancake POS, and ships through GHN.
Is cash-on-delivery reconciliation available?
Reconciliation through TMC Express is being finished. GHN waybills, fee calculation and delivery tracking are live.
What does it cost, and is there a trial?
Chốt Ngay has a free trial with no card at chotngay.vn. For advice on the right plan, book a consultation with SIBA.
Chốt Ngay
Let the AI assistant answer customers while you sell
Try Chốt Ngay, or book a consultation and SIBA will walk you through it on your own sales channels.
Features as of the current version of Chốt Ngay (October 2026). The −80% and +30% figures are from SIBA's product write-up.